Contact Us

Get in touch

Contact us to learn more about how we can help with your insurance needs.

[email protected]
1.800.797.4281

If you need to make any changes to your policy, including address changes, please contact your insurance broker.

Have a question about your existing claim? Contact your assigned adjuster.

If you don’t know who your adjuster is, call or email your regional contact:

[email protected]
1.855.621.6262

902.422.1221

1801 Hollis Street, Suite 900,
Halifax, Nova Scotia B3J 3N4

[email protected]
1.800.797.4281

If you need to make any changes to your policy, including address changes, please contact your insurance broker.

Have a question about your existing claim? Contact your assigned adjuster.

If you don’t know who your adjuster is, call or email your regional contact:

[email protected]
1.855.621.6262

416.350.4400 or
1.855.620.6262

105 Adelaide Street West, Suite 700,
Toronto, Ontario M5H 1P9

[email protected]
1.800.797.4281

If you need to make any changes to your policy, including address changes, please contact your insurance broker.

Have a question about your existing claim? Contact your assigned adjuster.

If you don’t know who your adjuster is, call or email your regional contact:

[email protected]
1.855.621.6262

514.843.1111

1 Place Ville-Marie, Suite 2050
Montréal QC H3B 2C4

[email protected]
1.800.797.4281

If you need to make any changes to your policy, including address changes, please contact your insurance broker.

Have a question about your existing claim? Contact your assigned adjuster.

If you don’t know who your adjuster is, call or email your regional contact:

[email protected]
1.855.621.6262

Vancouver
604.683.5511
745 Thurlow Street, Suite 1600
Vancouver, BC V6E 0C5

Calgary
403.288.2351
220-12th Avenue SW, Suite 550
Calgary, AB T2R 0E9

Edmonton
780.421.7890
10235 – 101st Street, Suite 1000
Edmonton AB T5J 3G1

Unclaimed Property

We maintain a database of unclaimed property owners. To find out if your name appears in our database of unclaimed property, please mail, or email your request in writing to:

Director, Premium Accounting
Northbridge Financial Corporation
105 Adelaide Street West
Toronto, ON
M5H 1P9
[email protected] attention the Director.

We require proof of a claimant’s identity and entitlement to any property prior to releasing such property. As a result, your request must include:

  • first and last name of payee or name of business
  • policy number and/or claim number
  • current address and contact details
  • one piece of documentation which matches the owner to the property
  • two pieces of government-issued personal identification

It may take from six to eight weeks for your request to be processed.

Customer Satisfaction

At Northbridge, we are committed to resolving customer complaints quickly, efficiently and fairly.

If you have a complaint about Northbridge or any of our member companies (which includes Northbridge General Insurance Corporation, Federated Insurance Company of Canada and Zenith Insurance Company), there are steps you can take to have your concerns addressed.

This procedure applies to all of the member companies of Northbridge Financial Corporation, which includes Northbridge General Insurance Corporation, Federated Insurance Company of Canada, Zenith Insurance Company (“Northbridge”) and Verassure Insurance Company.

  1. Contact the Claims Manager
    If you have a complaint or concern regarding Claims service provided by Northbridge, you are encouraged to contact the Claims Manager directly at the office where your Claim is being handled. The Claims Manager will be able to provide assistance and clarification to you.
  1. Speak with the Customer Care Specialist or Regional Claims Lead
    In the event that the issue has not been resolved to your satisfaction by the Manager, you can speak with the Customer Care Specialist or Regional Claims Lead at the office where your Claim is being handled. This individual specializes in assisting our Claimants through the Claims process.
  1. Contact Northbridge’s Office of the Ombudsman
    If the Northbridge Claims Department is unable to resolve your complaint or concern, you may contact Northbridge’s Office of the Ombudsman, which will review your complaint or concern to ensure it has been properly and fairly considered.

You may reach the Office of the Ombudsman at:

Office of the Ombudsman
Northbridge
105 Adelaide Street West
Toronto, Ontario M5H 1P9

Email: [email protected]

Telephone:    1.800.268.9680
Or:                  416-350-4400

If you are in the province of Quebec, you may reach the Office of the Ombudsman at:

Office of the Ombudsman
Northbridge
1 Place Ville-Marie, Suite 2050
Montréal QC H3B 2C4

Telephone: 1.800.361.2837
Fax: 514.284.8070

The Ombudsman’s Office will acknowledge receipt of your complaint or concern within two business days, and provide you with a response immediately following the completion of its investigation.

 

If Northbridge’s Office of the Ombudsman is unable to resolve your complaint or concern to your satisfaction, it will provide you with a final position letter explaining Northbridge’s position, and advising you that you may escalate your complaint outside of Northbridge to the General Insurance OmbudService (“GIO”) for dispute resolution. The GIO is an independent organization that assists Canadian consumers with most disputes concerning their home, auto, or business insurance that they have been unable to resolve with their insurer. For more information about the GIO, visit their website at http://www.giocanada.org/ or call toll free at the following numbers:

1.800.565.7189 (Atlantic Provinces)
1.800.361.5131 (Quebec)
1.877.225.0446 (Ontario)
1.888.421.4212 (Western Canada & the Territories)

In Quebec, if you are not satisfied with the result of the examination of your complaint or with the examination itself, you may ask the Office of the Ombudsman to transfer your file to the Autorité des marches financiers (“AMF”). You may exercise this right only upon the expiry of the maximum time limit allowed for obtaining a final answer, but without exceeding a period of one year following receipt of this answer. The transferred file shall include all the documents regarding the complaint. The AMF examines all complaints received and may recommend mediation if deemed advisable and the parties agree. Please note that the AMF does not provide monetary compensation with respect to consumer claims (other than cases covered under its specific programs). Compliance with the rules governing the protection of personal information shall remain the responsibility of the Office of the Ombudsman.

 

The Financial Consumer Agency of Canada (“FCAC”) is an independent government body responsible for supervising financial institutions to ensure they comply with federal consumer-oriented laws and regulations (called “consumer provisions”). If you have a complaint about an obligation of Northbridge under a consumer provision, you may contact the FCAC in writing at Financial Consumer Agency of Canada, 6th Floor Enterprise Building, 427 Laurier Ave. West, Ottawa, Ontario, K1R 1B9. For more information about the FCAC and consumer provisions, visit the FCAC’s website at http://www.fcac-acfc.gc.ca/, or contact the FCAC at the following numbers:

1.866.461.3222 (English)
1.866.461.2232 (French)
1.866.814.2224 (Fax)

 

Get a quote
Close

    Contact Us

      Contact Us