Insurance for Amazon Flex Delivery Partners

A man unloading a delivery truck.
A man unloading a delivery truck.

Out for a delivery? Stay covered from start to finish. Amazon Flex is a program to help fulfill Amazon deliveries that works with people using their personal vehicle and the Amazon Flex app.

If you’re looking to make some extra cash by becoming a delivery partner, your auto insurance will need to cover you while you’re working, and your personal policy may fall short. We can help with tailored insurance for Amazon Flex delivery partners to keep you safe and supported while you’re delivering for Amazon Flex.

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Our insurance solution for Ontario Amazon Flex delivery partners

Northbridge Insurance provides insurance for Amazon Flex delivery partners from package pickup to drop off. You’re covered from when you commute to the delivery station to retrieve the package until your final commute following delivery. See the coverage details:

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • $1,000 Deductible for All Perils, Collision, Comprehensive or Specified Perils*
  • Up to $1,500 for transportation replacement**
  • No depreciation on new vehicles***

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • $1,000 Deductible for All Perils, Collision, Comprehensive or Specified Perils*
  • Up to $1,500 for transportation replacement**
  • No depreciation on new vehicles***

How to get covered

All Amazon Flex delivery partners are automatically covered by Northbridge Insurance’s commercial policy when providing delivery services without having to contact us. However, all delivery partners must first ensure their personal auto policy allows for the vehicle to be used for deliveries. Please inform your personal auto insurance broker of your delivery activities to ensure you can be covered by Northbridge Insurance’s commercial policy.

Delivery service not allowed under your policy?

Talk to your insurance broker about other personal auto insurance options that will allow Amazon Flex delivery partner service.

How to make a claim

How to make a claim

One of our knowledgeable and efficient claims experts will be pleased to help you 24 hours a day, 7 days a week. Please also immediately report the incident to Amazon Flex Support, either through the Amazon Flex app, or over email
amazonflex‑[email protected].

Submit a claim online or call 1.855.621.6262

For more information

Take a look at our frequently asked questions and delivery partner policy for more details.

Amazon Flex FAQ

Amazon’s continuing focus on efficiency and convenience provides an opportunity for savvy drivers to get in on the action. Amazon Flex invites people to help fulfill Amazon deliveries with the help of their own personal vehicle and a handy mobile app.

Northbridge Insurance is always looking for innovative ways to help protect Canadians and what matters to them, and insuring Amazon Flex delivery partners is a great way for us to do that. If you’re looking to make some extra cash by becoming a delivery partner, your auto insurance will need to cover you while you’re working, and your personal policy may fall short. Northbridge can help with tailored insurance for Amazon Flex delivery partners to keep you safe and supported while you’re on the road.

If you’re an Amazon Flex delivery partner, you can access an electronic certificate of automobile insurance through the Amazon Flex delivery partner app.* If you’re involved in a traffic infraction or an accident while participating in ridesharing, please refer to that certificate.

*Coverage is not provided to vehicles otherwise insured for commercial use.

Northbridge Insurance’s coverage is available at no cost to all Amazon Flex delivery partners in Ontario.* It provides coverage from package pick-up to drop off and every point in between. You’re covered from when you commute to the warehouse to retrieve the package until your final commute following delivery.

  • Third-party liability with $2,000,000 limit.
  • Standard accident benefits.
  • All Perils, Collision, Comprehensive or Specified Perils coverage with a $1,000 driver-paid deductible. Applies only if you have comprehensive and collision coverage on your personal auto policy.
  • Coverage of up to $1,500 for transportation replacement while your delivery vehicle is being repaired due to an insured loss. Applies only if you have the same coverage on your personal auto policy.
  • No depreciation deduction on new vehicles. (Does not apply to tires, batteries, and betterments. Loss or damage must take place within 30 months from the original delivery date of the vehicle or before the first renewal following that date, whichever is late.)* Applies only if you have the same coverage on your personal auto policy.

This coverage is completely separate from and is not a replacement for your personal auto policy. It doesn’t provide any optional coverage other than what’s specified above.

* Coverage is not provided to vehicles otherwise insured for commercial use.

All Amazon Flex delivery partners are automatically covered by Northbridge Insurance’s commercial policy without having to contact Northbridge Insurance. However, all delivery partners must first ensure their personal auto policy allows for their vehicle to be used for delivery services. Please inform your personal auto insurance broker or agent of your delivery service activities to ensure you can be covered by Northbridge Insurance’s commercial policy.

In the event of an accident, Amazon Flex delivery partners should call the Northbridge Insurance claims line at 1.855.621.6262. Experienced, knowledgeable, and efficient claims experts are available to help you 24 hours a day, 7 days a week.

You must ensure that your personal auto policy allows for your vehicle to be used for delivery services. Claims for accidents that occur during the time you commute to the warehouse to retrieve the package until your final commute following delivery are made against the Northbridge Insurance commercial policy. After an accident, you should reference the electronic certificate of automobile insurance available on the Amazon Flex delivery partner app to ensure Amazon Flex-related claims do not affect your personal auto policy. Driving infractions, on the other hand, may follow the individual, potentially affecting your personal auto policy.

Northbridge Insurance has a privacy policy that details how it collects, uses and discloses personal information. You can find the policy here. You can direct any questions about the Northbridge Insurance privacy policy to its Privacy Officer at the contact address indicated in the privacy policy.

*All Perils, Collision, Comprehensive or Specified Perils coverage with a $1,000 driver-paid deductible per occurrence (applies only if the delivery vehicle personal auto policy has the same coverage in force at the time of loss)

**Coverage of up to $1,500 for transportation replacement while your vehicle is being repaired due to an insured delivery-related loss

***No depreciation deduction on new vehicles (Does not apply to tires, batteries and betterments. Loss or damage must take place within 30 months from the original delivery date of the vehicle or before the first renewal following that date, whichever is later.)

Certain conditions, limitations and exclusions apply to the insurance policies. The information that appears on this page is provided for information purposes only. The insurance contracts prevail at all times. Please consult the insurance contracts for complete description of coverage and exclusions.

Delivery service offered by Aon Reed Stenhouse Inc. and underwritten by Northbridge General Insurance Corporation.

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