Toronto, January 20, 2026 — Northbridge Insurance has been ranked first in the Best Auto Claim Experience category and third in the Best Overall category of the 2026 Rates.ca Annual Best Auto Insurance Study, the largest survey of auto insurance customer satisfaction in Canada. The study compares customers’ satisfaction with auto insurance companies, highlighting the insurers that deliver exceptional service and value to drivers in Ontario.
Northbridge’s top ranking in the claims category reflects customers’ feedback that filing a claim with Northbridge is straightforward and that throughout the process they feel supported and guided at every step. The study highlights the importance of the following: the ease of reporting a claim, outlining the process after first notice of loss, proactive communications, and knowledgeable representatives – areas where Northbridge is highly rated.
“At Northbridge Insurance, we know that filing a claim can be a stressful moment, and our priority is to make that experience as straightforward and stress-free as possible,” said Lynne Cool, Vice President of Claims at Northbridge Insurance. “Our claims adjusters work hard to support our customers with empathy, transparency, and direct communication. This recognition is a testament to their dedication and care.”
The study underscores the importance of a positive claims experience in customers’ overall satisfaction with their auto insurance company Learn more about the Rates.ca Annual Best Auto Insurance Study 2026 results.
About Northbridge Insurance
Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we aim to help businesses of all sizes. Our in-depth industry expertise helps medium and large businesses operate more safely, so they can worry less and focus on opportunities. We also provide small businesses with insurance protection that’s responsive, simple, and flexible. Visit us at www.northbridgeinsurance.ca to learn more.
For further information, please contact:
Ellen Brait
Manager, Corporate Communications
Northbridge Insurance