Toronto, November 28, 2025 — Northbridge Insurance has been named the recipient of the 2025 Securian Canada Award for Outstanding Customer Experience presented by Insurance Business Canada (IBC). The recognition highlights Northbridge’s continued commitment to providing customers with exceptional support, responsive service, and consistent experience across every touchpoint.
The Securian Canada Award for Outstanding Customer Experience acknowledges insurance companies, offices, and independent adjusting firms with a proven track record of providing their customers with superior support, in all aspects from sales to claims service. Finalists in this category demonstrate best-in-class assistance, reduced turnaround times, and excellence across customer support, including interpersonal communication, telephone and face-to-face service. They also prioritize innovation in technology and within processes such as contact centres, loyalty management, chat bots, and conversation AI.
“Our focus has always been on delivering service that reflects trust, connection, and a commitment to being proactive and responsive as we help customers through challenging moments,” said Lynne Cool, Vice President of Claims at Northbridge Insurance. “This award is a testament to the work our teams do each day to support customers with care and urgency so that they feel supported from start to finish.”
Northbridge takes pride in supporting customers through difficult situations by delivering unparalleled service. To learn more about this award, visit the IBC Winners and Excellence Awardees page.
About Northbridge Insurance
Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we aim to help businesses of all sizes. Our in-depth industry expertise helps medium and large businesses operate more safely, so they can worry less and focus on opportunities. We also provide small businesses with insurance protection that’s responsive, simple, and flexible. Visit us at www.northbridgeinsurance.ca to learn more.
For further information, please contact:
Ellen Brait
Manager, Corporate Communications
Northbridge Insurance
[email protected]