COVID-19 Information

As the pandemic continues to evolve, check here for resources and information on who to contact with questions.

General FAQ

Browse through important information regarding our operations, filling a claim, and your policy.
At Northbridge, the health and wellness of our employees, brokers, and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.

Customers and brokers can continue to contact us through our regular methods of communication. If you have questions about coverage related to the pandemic outbreak, please contact your insurance broker. As the situation evolves, we’ll also continue to monitor developments, provide updates and offer additional resources on this page, as well as through our social media channels:


If you’re in a heavily impacted industry and in need of some flexibility with premium payments, please contact your broker and we will work with them to find a solution.

Yes. Click here for more information on how to report a claim.

Yes, your policy will continue to cover your premises. Please contact your broker for more details about the coverage within your policy.
Depending on the terms and conditions of your policy, your business may be covered for allegations related to the pandemic. Please contact your broker for details.
Most Canadian commercial insurance policies don’t cover business interruption due to pandemic outbreaks like COVID-19. However, we recommend that you speak to your broker to understand what coverage may be available under the terms of your policy.

Reporting Claims

Please report any non-emergency claims online here:

If you have a question about a claim already in process, contact your regional claims team, at one of the following e-mails:

Atlantic Region: [email protected]
Ontario: [email protected]
Québec: [email protected]
Western Region: [email protected]

Additional Resources

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